Case Study Field Service
Skillweb have developed the ideal solution to manage field engineers. Mobile computing based, it provides a cost effective solution to:
- Manage and allocate jobs to the appropriate mobile engineer
- Deliver these jobs both at the start of day and as they are allocated in near real-time (excellent for emergency and urgent work)
- Manage engineer not available, re-allocation and to provide visibility of work in progress
- Track resources used, delivered or collected, as well as keeping a service history
- To capture the closing signature or new work to trigger invoicing or new works orders
Skillweb's Field Service Manager has been successfully deployed into Air Products UK and Carburos Metalicos, based in Spain.
Ian Williams of Air Products said at the recent SME show: "We are contracted by the NHS and have Service Level Agreements that we need to adhere to. The solution provides us with all the information that we need to meet our SLAs. The ability to communicate directly with engineer's PDAs in the field is superb."
To find out more about Skillweb's field service application please don't hesitate to contact us.
Field Service Manager
Skillweb have developed a mobile computing solution specifically for field force staff. Drivers, engineers, technicians will all benefit from this application which is a cost-effective way to provide them with their daily tasks, monitor work in progress and allows your customer to close off work. Activities can be monitored in real time, additional work can be downloaded as it arrives and all work can be prioritized to meet your customers service level agreements.
Benefits
- Turbo charges your field engineers using modern mobile computing techniques
- Makes your service offering more competitive
- Provides better control and visibility of field work in progress
- Helps you pro-actively delight your customer
- Reduces your costs and therefore increases your profitability
Features
- Send tasks, job details and timings to your field engineers
- Receive status reports on daily activities in near real time using GPRS
- Proven application already in service across Europe (multi-lingual)
- Manage assets, track deliveries, check inventory levels and handle multiple tasks
- Back-office interfaces to your existing applications
- Enterprise wide management of mobile devices
Contact us for more information.