Case Study Couriers
Skillweb's proven 2020ePOD solution has been successfully deployed into DHL Express’ @home operations. The key benefits of the system are:
- Excellent doorstep functionality, deliveries, collections, returns and more
- Electronic signatures via touch screen technology
- On route work-in-progress visibility
- Courier management tools
- Enterprise-wide device management controls
This functionality is backed up with our specialist support team.
Andy Taylor, DHL Field Operations Director commented:
"Customers are seeing a much improved customer service. We're getting a 94% first time successful delivery rate, which in the home delivery market is remarkable. By the time we make a second attempt - some of which are on the same day - we are up to 98% success."
To find out more about 2020ePOD don't hesitate to contact us.
Couriers
Maximise your revenues with our proven mobile computing solution
Skillweb specialise in courier applications where an efficient doorstep experience is vital both for the courier and recipient. Touch screen, intuitive to use, proven solutions running on cost-effective commercial devices. Upload signatures and delivery data immediately on departure. View the results immediately using our web services. 2020ePOD is our off-the-shelf solution; however we will configure our solution to meet your exact requirements.
2020ePOD
Benefits
- Ensure your customers are delighted with your service
- Deliver your customers consignments in full when they want it
- Save time, reduce stress and increase productivity
- Keep your delivery promise by knowing where every parcel is
- Increase your profitability by knowing what is going on with your operation
- Cut mileage, increase utilisation and improve your carbon footprint.
Functions
- Managed service, no upfront investment required
- Touch screen, easy to use, initiative application
- GPRS communication for real time electronic signature capture
- Barcode tracking of individual consignments
- Designed and developed by experts in both the courier industry and the complex technology world.
Contact us for more information.
Additional Benefits
- Attract more clients by offering an even better service
- Develop happier customers, keep them longer and get them to refer you
- Already in service within your competitors!
- Reduce the delivery window and give more time back to your customer
- Provide the services your customer is asking for.
Additional Features
- Enterprise wide PDA device management
- Exception reporting, web visibility and trend analysis
- Electronic signatures, simple online searches
- We work closely with our customers to deliver your solution on time.