If the answers to the above questions are yes, then we have the solution: SmartTask Mobile Delivery.
SmartTask Mobile Delivery is an affordable, easily configurable, hosted solution for SME couriers and carriers. Utilising the same technology offered by our award winning Houndit for Enterprise Solution, it features all the essentials tools required to plan, track, trace, and report each and every item.
 

Receipting
Receipting in of items can start the moment you know about them: pre-advice can be uploaded to the system to enhance tracking and speed of receipting or items can be added manually by scanning each item as it enters the depot or your network.

Dispatch
Items leaving the network or depot can be dispatched providing for a full audit trail of movements inside and outside of your network.

Loading
Simple to use loading functions allows the preparation of trips for couriers by depot personnel or by the driver themselves providing a flexible chain of custody controls to meet most business scenarios.

Manifests
Manifests are produced and made available to the driver's mobile device or paper manifest if required. Manifests can be reviewed and confirmed by depot managers to ensure the driver leaves with an appropriate work load.
 
Delivery
You can track all delivery items throughout their lifecycle, from assigning to a courier’s workload to the end signature capture. Once an item arrives at the destination, real time tracking information can quickly and easily be entered with full visibility back at base. Deliveries can be viewed with signature POD signature rendering in the reporting system and ad-hoc collections can be entered onto the system by the driver on location. All of the exception management options required are available and any events are uploaded in real time back to the web site for immediate customer review.

The SmartTask Mobile Delivery solution includes multiple features to support the practical reality of a delivery business including being able to deliver items not loaded and reducing the incidence of needing to get multiple signatures from a single customer.

Manual Backup

Whether it’s because you are using temporary staff or have run out of devices, SmartTask Mobile Delivery provides the manual backup facilities to take tracking data and signatory information from paper manifests and update the system ensuring a consistent source of tracking and reporting data.

Exceptions
The exception management within SmartTask Mobile Delivery is second to none covering all the usual exception types experienced in a delivery organisation.

Returns
Where it is not possible to complete successful delivery SmartTask Mobile Delivery contains returns functionality which tracks the chain of custody through to handover back to the depot.

User management
SmartTask Mobile Delivery contains user management functionality enabling system administrators to retain control over which users can use which functions of the system.

Reporting
At every stage, items can be found by consignment number or route and its status shown on screen with full item tracking history.  And with an Interface for third party web POD, your customers can view the status of their deliveries – leading to happy customers and better satisfaction rates.
Daily and periodic reporting is available for all aspects of your business, enabling greater business intelligence or, put simply, enables you to increase both productivity and efficiency of your operation.

 
From Receipt to Delivery, SmartTask Mobile Delivery tracks every item at every stage giving you more time to assess that crucial business data that may win you some accolades too.

For a 30 day trial please click here